Refund Policy

Last updated: October 16, 2026

We want PlanPilot to be worth what you pay. If it isn't, you can get your first payment back within 7 days — no matter how much you've used it.

1. Free plan first

PlanPilot has a free plan, so you can try the full planning wizard before paying. We encourage you to use it to decide whether a paid plan is right for you.

2. First payment — full refund within 7 days

If you request a refund within 7 days of your first payment for a subscription, we'll refund that payment in full, even if you've already generated planning packs, diagrams or anything else on the paid plan. You don't need to give a reason.

3. Renewals

• Renewal payments (your second month onward) are not refundable.
• We don't offer partial or prorated refunds for unused time.

4. Cancel anytime

You can cancel your subscription at any time from your account (“Manage billing”). You keep paid features until the end of the period you've already paid for, and you won't be charged again.

5. Problems on our side

If you were charged by mistake, charged twice, or couldn't use PlanPilot because of a problem on our side, contact us — we'll fix it or refund you, regardless of the rules above.

6. How to request a refund

Email support@planpilot.dev from the email address on your PlanPilot account, within 7 days of the payment, with your order number or receipt. We reply within 3 business days. Approved refunds go back to your original payment method through our payment provider and usually appear within 5–10 business days.

7. Your legal rights

Nothing in this policy limits any refund rights you have under the consumer-protection laws of your country. See also our Terms of Service.